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T's & C's

1.1 These terms of sale apply to all goods supplied by CAKEWORLD, whose Head office is at 33 The Broadway, Elm Park Essex RM12 4RN (the "Supplier"). 1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds) (N/A to account Holders). Once the Supplier does so, there is a binding legal contract between us. 1.3 By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail (N/A to account Holders). It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions. 1.4 The contract is subject to your right of cancellation (see below). 1.5 The Supplier may change these terms of sale without notice to you in relation to future sales. 1.6 These terms and conditions only apply to web site sales, different policies apply in-store.

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

2.1 All prices are in £ sterling inclusive of VAT(where applicable) and exclusive of delivery. 2.2 The goods are subject to availability, however if your item is not in stock we will endevour to arrange a back order for you within 3 working days, if this period is longer than this you will always be contacted with the option to either wait for the item to come in stock or to cancel the order. 2.3 Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods. 2.4 In addition to the price, you may be required to pay a delivery charge for the goods. 2.5 We will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.

3. Late Payments
3.1 Please be aware that our payment terms run on a 30-day policy. All past due accounts of 2 periods (or older) will be subject to a late payment interest rate of 10% per 30 days. 3.2 Your account could be revoked due to late payments and all future orders will have to be paid in advance.

Shipping And Handling
4.1 The delivery pricing is varied:
Deliveries to the UK varies between £2.95-£24.95.

Deliveries to the UK Highlands & Offshore varies between £5.00-£50.00.

Delivery charges are varied to Ireland and Europe.
Please note that these shipping and handling charges refers to one transaction. Special deliveries must be signed for and you should keep your receipt. 4.2 All orders received will be processed within 2 working days and will be dispatched provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays). 4.3 Once your order has been dispatched through our courier service you should expect to receive your items within 3-5 days. 4.4 If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery. 4.5 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible. 4.6 Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date. 4.7 Upon receipt of your order you may be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any claims that you make thereafter.

Please note if your item is delivered by Royal Mail Tracked or our courier service and their records state that your package has been delivered, we can not be accountable for this. In the same instance we (the supplier) cannot be held responsible for parcels that go missing in the safe place area.

Delivery Schedule
We dispatch your order within 1-3 working days using Royal Mail Standard Parcel Service. (3-5 days delivery time)
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK 17.5% VAT is included where applicable

Credit Card Security
When you shop with Cakeworld we use SECPay to take your payments and you can be assured that your card details are securely encrypted (128bit) during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase.

SECPay guarantees that we will never:

- Pass on your financial details
- Pass on any personal information gathered when you place an order
- Sell or rent your details
- You will never receive junk mail as a result of using SECPay
- Leave invasive technologies such as cookies on your machine
- Exploit your details in any way.

Reaching Us
If you need to reach us, the most efficient way is by emailing us using the link on the store page, however if you are experiencing problems you can call on 01708 455567 or write to us at Cakeworld, 33 The Broadway, Elm Park Essex RM12 4RN. Please note that shop prices and stock varies from the online shop.

Please note that at present we are unable to provide a collection service.
Privacy Policy
Cakeworld do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy
8.1 You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below). 8.2 To exercise your right of cancellation, you must give written notice to the Supplier by letter or e-mail, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient. 8.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. 8.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. 8.5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods. 8.6 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing within 7 days.

9. You can terminate your contract with Cakeworld within seven working days of sign up with us. However if you have placed your first order, a written confirmation of your cancellation will be needed along with a final payment of any outstanding payments with in 14 days. Please note that we may cancel your account or suspend your account at any time.

Contact Details
10. If you are experiencing any problems or you have a query, the most efficient way in contacting us is via email , however if you are experiencing problems you can call or write to us at the address above

Copyright 2012 2019 Cakeworld